FAQ
Frequently Asked Questions
Everything you might want to know before working with us. Can't find your answer? Get in touch.
What types of businesses do you work with?
We work primarily with e-commerce businesses across different industries and stages of growth. Our services are adapted to the business rather than built around a single niche.
Do you work with new businesses?
Yes. We can help new e-commerce businesses establish their website, positioning, marketing strategy, and customer acquisition foundation.
Do you only work with Shopify stores?
No. While Shopify is one of the platforms we commonly work with, the specific platforms we support depend on the requirements of the project.
Do you guarantee sales or revenue?
No. E-commerce performance depends on many factors outside of our control, including product-market fit, pricing, competition, customer demand, advertising budgets, market conditions, and execution.
Our services are designed to improve your strategy, marketing, customer experience, and conversion opportunities, but specific business outcomes cannot be guaranteed.
Do you offer one-time projects?
Yes. Depending on your requirements, we can provide one-time strategy, website, creative, optimization, or consulting projects.
Do you offer ongoing services?
Yes. Ongoing engagements may include marketing management, optimization, consulting, creative, SEO, advertising, or other services agreed upon in advance.
How does pricing work?
Pricing depends on the scope, complexity, timeline, and services required.
Before work begins, we'll provide the applicable scope, pricing, deliverables, and payment terms.
How long does a project take?
Project timelines vary depending on the scope and client requirements. Your estimated timeline will be communicated before work begins.
Do I need to sign a contract?
For applicable projects and ongoing engagements, a written agreement may be required before services begin. The agreement will outline the scope of work, fees, responsibilities, timelines, and applicable terms.
Can I cancel an ongoing service?
Cancellation terms depend on the applicable service agreement. Please review your agreement and our Cancellation & Refund Policy for details.
Do you provide refunds?
Refund eligibility depends on the type of service purchased and the stage of work completed. Please review our Cancellation & Refund Policy before purchasing.
Still have questions?
Tell us a little about your business and what you're looking to accomplish — we'll point you in the right direction.